• ViaVan
  • $111,845.00 -90,790.00/year*
  • New York, NY
  • Administrative/Clerical
  • Full-Time
  • 354 W 31st St

position filled body

Loading some great jobs for you...

As the Head of Partner Success on Via??s Platform Partnerships Team, you will help shape the way that Via supports and interacts with its platform partners -- public and private sector transportation organizations leveraging Via??s software to power the daily operations of their dynamically-routed, on-demand transit systems. You will play a transformative role in helping partners around the globe grow their services, making them more efficient to ensure their success. You will work closely with Platform Partnerships and Sales leadership and Via??s broader Partner Success team to establish scalable processes to facilitate client management, day-to-day support, and professional services as they relate to Via??s platform business. Responsibilities and Duties Play a leading role in building Via??s Partner Success team globally, including hiring additional team members in the various markets in which Via??s partners operate Work closely with our senior product management and engineering teams in Tel Aviv to help build and manage the customer feedback process as it relates to Via??s platform business. Help to create a scalable process to manage and prioritize partner feature and function development requests Collaborate with Sales, Expansion and the Consumer teams to create and scale a customer playbook to ensure that Via??s extensive consumer experience is effectively leveraged by Partners to run a best in class on-demand service Contribute to the strategic decision making, client management, and entrepreneurial approach required to grow Via??s global partnership deployments Serve as a point of contact for a limited number of major partners, working closely with them and acting as a strategic consultant: analyzing proprietary data to generate insights and make business recommendations that will ensure success for our partner services Work cross-functionally with internal teams to define, coordinate and oversee all logistical and technical aspects required to help partners get the most out our technology Qualifications Extensive Customer Success management experience; you have built CS teams and have a nuanced understanding of CS process both at the individual and account level Strong bias for customer centricity; you have a knack for determining client drivers and for establishing substantive and lasting customer relationships Organized and independent; you??re both an individual contributor and a team player. People love working with you Thrive in fast-paced environments, troubleshooting issues in real-time and overseeing multiple tasks simultaneously A savvy problem solver; you don??t accept the status quo and are always looking for creative solutions Excellent communicator with a knack for always finding the right tone Enjoy travel and are excited by the dynamic and mobile nature of this position 10+ years of work experience, including team leading positions Demonstrated record of entrepreneurial achievement and/or leadership Via offers above market compensation packages and benefits, including equity, health insurance, and relocation assistance. Individuals seeking employment at Via are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Form CC-305 OMB Control Number 1250-0005 Expires 1/31/2020 Voluntary Self-Identification of Disability Why are you being asked to complete this form? Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way. If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier. How do I know if I have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to: Blindness Deafness Cancer Diabetes Epilepsy Autism Cerebral palsy HIV/AIDS Schizophrenia Muscular dystrophy Bipolar disorder Major depression Multiple sclerosis (MS) Missing limbs or partially missing limbs Post-traumatic stress disorder (PTSD) Obsessive compulsive disorder Impairments requiring the use of a wheelchair Intellectual disability (previously called mental retardation) Disability Status Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. 1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

Launch your career - Upload your resume now!

Loading some great jobs for you...