Service Desk Specialist
Our client is seeking a Service Desk Specialist to join their team in Portland, OR. This role is 100% call center work responsible for providing first level customer support, resolving the majority of issues on first call, gathering appropriate problem/symptom information, documenting troubleshooting steps, assessing customer impact and escalating to next level when necessary. This is a Monday-Friday position with a shift between 5:30 AM to 5:30 PM Pacific time.Qualifications
Excellent customer service skills and experience putting these skills to use.
Familiarity with current network and desktop technology and trends.
Ability to resolve technical issues quickly by using standard troubleshooting methods including remote control.
Ability to type 35 wpm.
Ability to maintain a positive and constructive attitude.Preferred
Experience working with Remedy (incident tracking software)
Experience with MACs.
IT certifications such as A+, N+, ITIL, etc..
Ability to write clearly and effectively.
Ability to adapt to change and work effectively in a dynamic work environment.
Specific Technologies to be Used
Comfortable supporting MS Windows and network connectivity.
Comfortable using remote access tools to assist customers.
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.About VanderHouwen
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.