• $53,565.00 -94,660.00/year*
  • Plano, TX
  • Customer Service/Call Center
  • Full-Time
  • 2721 Landershire Ln

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U.S. Renal Care is currently looking for a Help Desk Associate for our Corporate office.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Provides Helpdesk coverage and support; this includes responding to user inquiries, questions & requests, usually by phone and/or email, but occasionally in person
  • Provides Help Desk dispatch coverage for coordinating Helpdesk assignments, priorities, job schedules, completions and user notifications and follow up
  • Handles back-up duties in software installation & troubleshooting as required
  • Serves as initial point of contact from the IT department for new users
  • Maintain all helpdesk requests in helpdesk tracking software and provide reports to management on a schedule or as needed
  • Maintains accurate inventory of IT equipment
  • Coordinates repair of IT hardware and keep track of warranty information

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Must have a fundamental understanding of PC hardware and software
  • Outstanding telephone skills and customer service skills are required
  • Must have an ability to diagnose problems and make decisions to assure prompt resolution
  • Previous experience in an IT Helpdesk or Client Services role is a plus
  • Considerable skill in MS Office applications (Word, Excel, Outlook, Powerpoint and Access)
  • PC proficiency in a Windows environment, including keyboard skills
  • Ability to work in an organized manner, quickly, and efficiently in a fast-paced environment.
  • Strong communications and interpersonal skills

U.S. Renal Care is an Equal Opportunity Employer/Disabled/Veteran

Associated topics: assist, client, deskside, front desk, help desk, information technology, support, technical, technician ii, technology

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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