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Our client i slooking for IT profesionals who are looking ot get their foot in the door with a large organization with lots of room for growth.
They have documented procedures and protocol for the different scenarios and applications that they will be receiving calls on and their role is to create a ticket for each call that comes in, do the technical troubleshooting they are able to, and escalate if needed. Windows environment, but they will receive calls of a spectrum of nature.
There are new customer service initiatives in place and all agents are required to take 25 calls a day. This is a very high call volume service desk and the department fields around 1500 call in a day. Our candidates will be on the phone all day 40 hours per week and need to be comfortable with this requirement. Also, candidates must be reliable, on time, and consistent with attendance. Customer service is very important in this role. Often, end users will be frustrated with an issues and our agents to be calm and patience as they wall the end user through the issues.
-Log and track requests received from clients.
-Investigate, evaluate and resolve reported support issues and requests.
*Log, categorize and prioritize incidents.
*Perform initial diagnosis and determine if escalation is necessary.
*Install and maintain both hardware and software.
*Serve as a troubleshooter in the implementation and use of workstations and associated software and hardware.
*Answer technical phone lines
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.