Job Title: Summer ZipTour Office Clerk
Department: Mountain Operations
Reports To: ZipTour Manager
Rate of Pay: $10.00 - $10.50/hour DOE
Shift: Full-Time & Part-Time, Seasonal positions
Variable shifts 8:30 am 7 pm. Must be available weekends and holidays
Efficiently guide the Sundance guest through the check-in process for the Zip Tour ensuring excellent guest service to enhance the Sundance experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Exhibit deep understanding of Zip Tours including type, times, cost, and availability.
Use Sundance knowledge regarding mountain operations, programming and other areas on the resort to guide the guest experience.
Coordinate group and individual zip tours.
Complete guest check-in and registration for all zip tours.
Verify all rider requirements are met before guest begins tour.
Efficiently secure guest liability waivers for each new client for the season with 100% accuracy.
Efficiently use Point of Sale systems and payment processing.
Conduct accurate daily revenue transactions i.e., credit cards, checks, cash, etc.
Securely access the safe and follow all cash handling procedures.
Maintain effective recycling program.
Follow Sundance standards for properly opening & closing the Zipline Office.
Exhibit professional telephone etiquette.
Warmly greet each guest.
Demonstrate exceptional interpersonal skills by clearly communicating with Sundance guests and co-workers in a pleasant manner.
Work collaboratively with other Sundance Departments as needed.
ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:
Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values.
Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.
Work a flexible schedule, work well under pressure, meet deadlines, and manage time appropriately.
Work with a broad based constituency and provide excellent service to all internal and external guests.
Demonstrate cooperative behavior with colleagues and supervisors.
Keep information confidential as directed in the confidentiality agreement.
Support and comply with all Sundance policies, procedures, and standards.
Protect Sundance assets.
Be a positive ambassador of Sundance inside and outside of work
Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats. All employees are invited to participate in environmental or Sundance Preserve sponsored events.
Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard.
All aspects of the Personal Appearance policy (SPL#50) must be in compliance.
All employees are required to wear nametags at all times while on duty.
Clothing must be unwrinkled, clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).
Blue jeans are permitted.
Men's shirts must be tucked in.
Appropriate skirt length is from the knee to the ankle.
A tailored fit is required of all clothing.
Tank tops, halter tops tube tops, and spaghetti straps are prohibited.
Sleeveless shirts are permitted for females.
Bare midriffs are prohibited.
Proper footwear for your department is required.
Dress sandals are permitted for females.
Flip flops are prohibited in all areas.
Brown or black athletic shoes are permitted.
If your department allows t-shirts, they must be in good condition and have appropriate Sundance logos.
If your department allows baseball caps, they must be in good condition and have appropriate Sundance logos.
Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.
This is a general description of this job. All employees of SUNDANCE PARTNERS LTD. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Previous office experience preferred.
Must possess a working knowledge of word processing, spreadsheets, internet navigation and electronic mail. Must be proficient with Point of Sale systems and payment processing. Operate 2-way radios for communication to other staff.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; talk and hear; and use hands to finger, handle, or feel. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds; stoop, kneel or crouch. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
Must be 18 years of age or older.
Sundance Resort is an EOE.