administration | IT Help Desk Associate in Newark, DE

IT Help Desk Associate

  • QPS Holdings, LLC
  • $59,360.00 - 89,790.00 / Year *
  • 6 Middle Rd
  • Newark, DE 19711
  • Full-Time



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QPS, LLC is an innovative and dynamic Contract Research Organization (CRO) that has been assisting pharmaceutical, biotechnology, and medical device companies with their drug development efforts by providing a full range of GLP-compliant bioanalysis, DMPK, and protein/genomic biomarker services since 1995. Please visit our website (www.qps.com) for more information and to see all current openings.

Job Summary
If you are looking for an entry-level IT position, where you can work with and learn from industry professionals, this might be the job for you. You should be eager to build on your technical support ability, telephone skills, and basic IT knowledge. While some experience in customer service and help desk support would be advantageous, a positive, solutions-oriented approach and customer focus are what will really drive your success.

Essential Functions
Handle support requests from users over the phone or via email, troubleshooting issues and documenting events in the helpdesk ticketing system.
Take ownership of open tickets for the support and maintenance of QPS computer systems, desktops, laptops, peripherals and software and track activity through resolution.
Support and maintain QPS computer systems, desktops, laptops, peripherals, and software.
Install, diagnose, repair, maintain, and upgrade computer hardware and equipment.
Set-up equipment for employee use, performing or ensuring proper installation, including cables, operating systems, and appropriate software.
Provide A/V, Teleconference and Phone system administration.
Maintain IT hardware and software inventory.
Handle multiple projects and changing priorities with patience and professionalism.
Conduct research for solutions to assigned computer and network issues.
Travel among QPS Delaware sites (must have valid driver s license).

Knowledge/Skills/Abilities
Knowledge of computer hardware and software, including applications and programming
Knowledge of TCP/IP, general network protocols and topologies
Ability to work in a team environment
Strong customer service skills
Proven ability to exercise patience and professionalism during stressful situations
Proactive in identifying problems and executing solutions

Education/Experience
Post-High School trade or job skills training
Twelve (12) months of on-the-job training and experience on a helpdesk (computer training school certificate a plus)
Experience with Microsoft desktop operating systems and MS Office

QPS, LLC is an Equal Employment Opportunity/Affirmative Action Employer. In accordance with federal, state, and local laws, we recruit, hire, promote and evaluate all personnel without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship status, physical disability, protected veteran status, or any other characteristic protected by law. Job applicants and present employees are evaluated solely on ability, experience, and the requirements of the job. In addition, QPS, LLC is a federal contractor and desires priority referrals of protected veterans.



Associated topics: assistant, customer support, desk, edi, excel, information technology help desk, information technology support, technical support, technical support specialist, troubleshoot


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.