Job Description Job title: Desktop Analyst White Plains NY We are looking for technician with strong interpersonal skills to interact positively and productively with end users. Under limited supervision, provide hands-on technical support and maintenance This includes but is not limited to the support for day-to-day operations of all hardware and software technologies for desktop, laptop, and System Management platforms. Support the IT Infrastructure, participate in technical projects as needed and communicate technical support issues. Train end-users on new and existing technology and facilitate the ability for our employees to work as efficiently as possible. End User Support responsibilities Demonstrate a \"can do\" attitude to provide superior customer service in a fast-paced environment General desktop support of end-user equipment and software (Windows 7 /10 Active Directory Environment) Support local area networking and telephony equipment (Cisco Environment) Support business software including Microsoft Office and various proprietary systems Office 365 Zendesk Okta AirWatch Support telephony, mobile device management and messaging (iPhone, Android, Blackberry - ActiveSync) Document support interactions in the ticketing system following policies, procedures and processes Setup audio-visual equipment for scheduled and impromptu meetings. Other duties and responsibilities Train end-users on various technologies including but not limited to: Cisco phone, GoToMeeting, Microsoft Outlook, and various homegrown applications Maintain proper documentation Participate in the continuous assessment and improvement of the quality of care and services provided by the Desktop Support Team Work closely with external vendor contacts and internal partners to effectively resolve issues Proactively identify potential areas of risk and escalate within the Infrastructure team as needed Keep abreast of market trends and best practices; make recommendations to management team as appropriate The ideal candidate will have: Ability to support a variety of technologies, business departments and systems, and independently resolve problems and proactively communicate solutions. Ability to establish and maintain effective relationships with external vendors, internal team members and system users. Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. Knowledge of Microsoft Server technology and infrastructure platforms including Windows server operating systems, office 365, messaging (Exchange), database (SQL), web proxy (IIS), and Remote Desktop Services - provided by Dice windows 7/10, active directory,
Associated topics: deskside, front desk, help desk, information technology support, network, support analyst, support specialist, technician i, technician iii, technician iv
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.