Job DescriptionPosition Summary: The Dental Office Manager is responsible for directing the day-to-day business operations through directing and developing a high performing office team and building positive relationships with the dentists. The Dental Office Manager is responsible for all aspects of daily operations, finance, management and excellence (both clinical and administrative). The Dental Office Manager champions behaviors to drive superior levels of patient service and employee satisfaction.Essential Duties and Responsibilities include the following. Other duties may be assigned. Create, establish and manage dental office protocols and procedures to ensure office efficiency. Assist the Dental Director in the hiring and training of administrative staff to better respond to patients needs. Assist the Dental Director in the hiring and training of Registered Dental Assistants. Works collaboratively and assists the Dental Director with monitoring patient care, managing risk and achieving quality goals. Acts as a liaison and provides support to dentists and staff. Determine staff schedules and ensure operational standards are met. Provide reception, clerical support, and schedule clinic patients as needed. Manage patient scheduling, direct patient traffic and assist with work flow when short staffed. Assist dental director in assuring productive, full schedules for each provider. Provide regular follow-up to ensure that patients arrive for their appointments. Respond to patient issues and ensure patient satisfaction. Manages and assists designated office team members with appropriate payment and insurance processes. Present treatment plans and coordinate benefits to patients. Organize and present financial arrangements to patients. Oversee payment collections from patients. Run and analyze management financial reports. Oversee and manage the processing of dental claims by third party billing contractor. Coordinate with dental insurance companies and third party billing contractor to ensure claims are paid. Assist the Dental Director in budget preparation. Participate in community wide health promotion and education activities. Performs payroll duties and tracks team member hours. Manage specialist referral and correspondence process. Assist the Dental Director with administrative and practical support when asked. Ensure patient records/information are securely stored, held confidential and are in compliance with privacy and security regulations. Maintain affiliation with professional groups, dental associations and dental societies to represent Lone Star Family Health Center in the local community.Education/Experience: Bachelors degree in Business, Health Service Administration or other relevant field from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Minimum of 5 years experience in dental office management required. Graduate education preferred. RDA experience preferred.