The Branch Customer Service Clerk performs assigned customer service functions to ensure superior customer service to all external and internal customers.
Identify customer needs, make suggestions, initiate, and follow through with appropriate action needed
Enter customer or territory orders per established procedures
Complete and process pickups and customer inquiries per established procedures
Complete reports, surveys, and other special deals assigned
Participate in company sponsored training for product knowledge
Use proper telephone etiquette with all customers
Back up other office support staff as needed
Perform other job related duties as assigned
Interpersonal skills necessary to establish and maintain effective working relationships with coworkers, other business areas and government agencies as required.
Previous customer service experience
Ability to read and interpret complex reports and documents and solve highly complex problems or issues from start to finish
Demonstrated high level proficiency of oral and written communication skills
Planning and organizational skills necessary to coordinate workload around multiple assignments
Strong understanding of internet navigation
Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine
Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
May require occasional lifting/lowering, pushing, carrying, or pulling up to 15 lbs
Glazer s Beer and Beverage provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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Associated topics: agent, call center representative, client, customer service associate, customer service representative, phone, platform support, rep, support, telephone
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.