GTIMS Service Desk Support Representative - Data Systems Analysts Inc.
Data Systems Analysts Inc. (DSA)
Customer Service/Call Center
2159 S Quail Run
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Data Systems Analysts, Inc. is searching for a qualified GraduateTraining Integrated Management System (GTIMS) Service Desk Support Representative at Vance AFB OK. The selected candidate will join DSA's GTIMS Enterprise Service Desk (ESD) team supporting users of the US Air Force's Air Mobility Command (AMC) and Air Force Reserve Command (AFRC). Customer Support Provide troubleshooting support for GTIMS functions at the user level. Track and respond to user issues with both functional and common service applications, scheduling functions, and provide information for the effective use of GTIMS capabilities. Service Desk personnel are responsible for initial entry and updating of syllabi and data. Provide training to new users as well as training that introduces new upgrades, functions, and releases. Support to the 94 AW at Dobbins ARB, GA (NW Atlanta) may be required from time to time. Weekend and after hours support may be require to align GTIMS customer support with drill weekend (UTAs). Technical Requirements Ability to test and troubleshoot new software version. Assist with loading and configuring GTIMS client application on AMCAFRC User workstations. Assist in deploying software releases, upgrades and patches. Skills as an Aviation Resource Manager or Military Aircrew within an Air Force Major Command (MAJCOM) or similar position held in equivalent services e.g. Army, Marines, Navy Excellent Customer Interaction Skills Functional testing of new GTIMS software releases Subtask 1. Technical support personnel shall manage and troubleshoot interfaces between GTIMS and other information systems. Technical support personnel shall assist with product support functions, provide direct assistance to users, troubleshoot systemsdatabase administration issues and conduct training for AMCAFRC User's and functional staff. Subtask 2. They shall provide technical and operational support on functional applications, common services applications, GTIMS hardware, software, and network problems, GTIMS technical refresh, and GTIMS related network and database administration. Technical support personnel shall manage and monitor the GTIMS network and network security GTIMS network accounts and GTIMS functionality on workstations, servers and the network to include all user issues that cannot be resolved by the Product Support Team. Subtask 3. Technical support personnel shall perform GTIMS Software Testing and system configuration testing in preparation of new software releases (beta testing). Experience That will enhance candidates chances for hire Possess a thorough understanding of Air Force training and have experience with training information systems. Help desk or service desk experience Knowledge of ServiceNow software and MS Office products Required Security certification (or equivalent DoD IAT level II certification) Active Secret DoD Security Clearance Required Desired Bachelor degree in Information Technology or related field MUST HAVE AN ACTIVE DOD CLEARANCE this will be verified prior to interview. Therefore, only US Citizens can be considered for this position. Founded in 1963, Data Systems Analysts, Inc. (DSA) has been providing Defense and Federal Government customers' business-driven Information Technology and consulting solutions and services for more than 50 years. DSA's people excel in helping our customers achieve sensitive, mission-critical business goals and objectives. DSA is a 100 percent employee-owned company every employee has a stake in the success of our company and our customers.Our culture embraces training and development opportunities that include leadership programs, employee networks, continued education, and much more. We recognize that building expertise in your profession benefits everyone, and our leadership training programs help employees better manage their projects, inspire coworkers and customers to action, and reinforce DSA's guiding principles http since 1963. We also value the unique combination of skills, abilities, aspirations, and backgrounds of every individual our diversity makes us stronger. We are 100 percent employee-owned through an Employee Stock Ownership Plan (ESOP).DSA employees receive customizable benefits that are highly competitive in each local market that include a Vanguard 401K. DSA provides equal employment opportunity for employees and applicants without regard to an individual's protected status raceethnicity, color, national origin, ancestry, sexgender, gender identityexpression, sexual orientation, maritalparental status, pregnancychildbirth or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status. DSA will provide necessary reasonable accommodation to ensure that an individual with a disability who is not able to fully utilize DSA's online job application system is provided with equal opportunity to apply and be considered for all jobs. If you need an accommodation to complete the application process, please email HR dsainc.com mailtoHRdsainc.com or call 1-. DSA209
Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.