Afni is hiring a Subro Support Representative who will provide operational support to the Subrogation Department and its clients and on behalf of consumers. Representatives will be responsible for processing information according to laws, regulations, and client guidelines resulting in appropriate actions on behalf of consumers and accurate information being provided to clients and other departments.
What you will be doing:
Contact Insurance companies via phone
Review files for relevant information
Setup claims with Carriers
Request denial letters as needed
Additional responsibilities include, but are not limited to:
Process inbound correspondence by scanning, indexing, and taking appropriate action
Data entry of new file placements
Processing new or updated claims, releases, or notices
Perform mailroom functions and take client or customer phone calls
Document accounts appropriately
All functions require knowledge and understanding of Afni and client guidelines, good decision making, and good judgment.
Understand and utilize all Afni and client software and computer equipment to accurately and efficiently track and record all activity related to customer/client functions. Software includes, but is not limited to, Microsoft Office, Intelec, SCP, Filenet, NuVue, and division-specific applications.
Respond to internal collector or coach requests.
Requirements What you will need:
Two to twelve months relevant experience is preferred.
Previous clerical experience including accuracy in data entry, 10-key calculator, and basic PC skills are preferred.
Ability to type 50 to 70 WPM with 90% accuracy is preferred.
Knowledge of internal guidelines in relation to the Fair Debt Collections Practices Act is preferred.
Strong verbal and written communication skills are required.
Strong organizational skills and the ability to pay attention to detail are required.
Ability to multi-task and work with shifting priorities is required.
Ability to perform mathematical functions including addition, subtraction, multiplication, and division, either by hand or by using a calculator is preferred.
Associated topics: answer, call center specialist, client, client service, coordinator, customer care specialist, customer service, product support, service, service specialist
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.