Bilingual German/English Help Desk Representative I
Advanced Technology Services
Customer Service/Call Center
302 N Pleasant Dr
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Innovative Technology Solutions (ITS) is a nationwide leader in providing IT Services and Solutions to large Fortune 100 corporations. Those services include Help Desk, Desk Side Support, PC Life Cycle Support, PC and Wintel/Unix Server Hardware Maintenance.
ITS has improved the performance for the world's most sophisticated companies, and we owe our success to our employees. Your time and your knowledge are important - make the most of both. At ITS, we've continually empowered our employees to develop their skills and advance in their careers. It's our philosophy, along with our uncompromising commitment to customer satisfaction that has made ITS a success and a great place to work.
ITS currently has an immediate opening for a Bilingual German/English Help Desk Representative I.
Responsibilities will include:
Basic-to-intermediate PC software and/or hardware systems support via telephone or e-mail in accordance with service level requirements
Providing quality customer support from an information technology (IT) Help Desk and/or Call Center
Moving parts used, ordering parts, posting parts, monitoring call activity, and closing calls in designated call tracking systems
You will also have frequent contact with internal and external IT customers, all help desk peers, and managers
Support of Associate PC Help Desk Technician, and other Level I Technicians
Qualifications will include:
Associate's degree or equivalent from two-year college or technical school and 1 year related experience, or equivalent combination of education and experience
A+ Certification preferred
Previous experience providing customer services (not necessarily support) over the telephone
Excellent communication skills with the ability to communicate effectively via documentation, telephone, and e-mail with customers and peers in varying roles
An Understanding of PC software, operating systems and applications, networks, and possibly hardware (peripherals) troubleshooting skills preferred
Intermediate knowledge of the functional specifications of software, networks, and hardware
ITS offers a competitive salary and benefits program which includes:
Prescription drug program
401(k) with company match
Flexible spending account
ITS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status. #CB
Associated topics: assistance, deskside, information technology support, network, support, support analyst, technician, technician ii, technician iii, technology
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.